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Globester Complaint - GLOBESTER DOUBLE CHARGE-HORRIBLE CUSTOMER SERVICE
Globester Complaint

Globester Complaint

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GLOBESTER DOUBLE CHARGE-HORRIBLE CUSTOMER SERVICE


This review has been resolved or replied to by this company.
Never Again. I booked air travel and a hotel room in Aruba through Globester . Viewing my online credit card statement, I saw where I was charged twice for the hotel, from two travel agencies I had never contacted, TSP Travel and LBF Travel. All reservations were made through Globester.

Not exaggerating, I called Globester customer service every day for 9 days to get it straightened out. Their call center is obviously in India and it is nearly impossible to interpret their English. I was told a different story all 9 times, sometimes referred to TSP or LBF, sometimes the rep would act like they were going to fix it and promised a callback or confirmation email, none of which ever became reality.

When I contacted the hotel in Aruba directly they don't even have a reservation in my name. One of the two charges remain on my credit card.

I had to contact my credit card company and file a fraud complaint. They are locking my account and changing my account number. This is a huge inconvenience due to auto payments I have set up. Hopefully they have the authority to reverse payment to Globester and provide me with proper credit.
There are many online travel options. AVOID GLOBESTER. REGARDLESS OF PRICE THEY CANNOT BE TRUSTED.


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Comments


globester01 says: (4 years ago)
 0
Dear Customer,

We believe there is some mis-understanding, we believe you made the reservation through a different travel company. But if you are sure, could you please forward the confirmation e-mail you received after making the booking to support@globester.com or kindly provide booking order id. (Globester booking confirmation number) so that we can respond to your concern quickly.

Thank You
Nathan




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